Frequently Asked Questions

Browse or search for the brand you want, click the card, choose a denomination, enter your delivery email, select a payment method, and complete the purchase. Your gift card code will be emailed to you instantly after payment is confirmed.

Yes, a free account is required to place orders. Registration takes less than a minute. Once registered, you can track all your orders and manage your purchases from your personal dashboard.

Yes! When placing an order, you can increase the quantity to purchase up to 10 of the same gift card denomination in a single transaction. Each code will be delivered individually to your email.

We offer 70+ brands across gaming (Steam, PlayStation, Xbox, Roblox), entertainment (Netflix, Spotify, Apple, Disney+), shopping (Amazon, Airbnb, Uber Eats), crypto (Bitcoin, Ethereum), prepaid vouchers (Paysafecard, Neosurf), and more. The catalog is updated regularly.

Absolutely. Simply enter the recipient's email address in the "Delivery Email" field at checkout. The gift card code will be sent directly to them. You can also add a personal gift message to include with the delivery.

We accept credit and debit cards (Visa, Mastercard) via Stripe, bank transfers, and account balance payments. All card transactions are processed securely by Stripe — a PCI-DSS Level 1 certified provider.

A small service fee of 12.5% is applied to all orders. This fee is shown clearly in the order summary before you confirm your purchase — there are no hidden charges.

After selecting bank transfer, you'll receive our bank account details. You make the transfer from your bank and upload your payment proof in the order details. Our team verifies the transfer (usually within a few hours) and releases your gift card code.

Your account balance is a pre-loaded credit you can use for instant purchases without entering payment details each time. You can top up your balance from your dashboard using a card or bank transfer.

Gift cards are available in USD, EUR, GBP, CAD, AUD, TRY, PLN, AED, NZD and more — depending on the brand. Charges are made in the gift card's native currency via your selected payment method.

Card and balance payments are processed instantly — you'll receive your code within seconds to a few minutes. Bank transfer orders are processed once payment is verified by our team, which typically takes a few hours during business days.

First, check your spam or junk folder. If you still haven't received it, log in to your dashboard and check the order status. If the status shows "Delivered" but you haven't received the email, contact our support team with your Order ID.

If your order hasn't been delivered yet, contact our support team immediately with your Order ID and the new email address. We'll do our best to update it before delivery, but this cannot be guaranteed for fast-processing orders.

Yes! When placing an order, you can enable the "Schedule delivery for later" option and choose a future date and time. Your gift card code will be held and delivered at your chosen time — perfect for gifting on birthdays or special occasions.

Click "Sign In" in the top-right corner and then select "Create account". Enter your name, email address, and a password. You'll receive a verification email — click the link to activate your account and start shopping.

On the login page, click "Forgot password?" and enter your email address. You'll receive a password reset link. If you don't see it, check your spam folder or contact support.

Yes. Log in to your dashboard to view all your orders and their real-time status. You can also use the Order Tracker page with just your Order ID and email — no login required.

Go to your dashboard and open the Profile section. You can update your display name, profile photo, and notification preferences there. To change your email address, contact our support team.

We offer refunds for undelivered orders or in cases of technical failure on our side. Once a gift card code has been delivered and viewed, it cannot be refunded as the code may have already been used. Please review our Terms of Service for the full policy.

Log in to your dashboard, find the order in question, and click "Request Refund". Provide a reason and any relevant details. Our team reviews all refund requests within 24–48 hours. You can also contact support directly.

Once approved, refunds are credited to your MKPAYZ account balance instantly. If you paid by card and prefer a card refund, this typically takes 5–10 business days depending on your bank.

Yes. All card payments are handled entirely by Stripe, a PCI-DSS Level 1 certified payment processor. We never see or store your card details on our servers. All data is transmitted over encrypted HTTPS connections.

Yes, MKPAYZ supports TOTP-based two-factor authentication (compatible with Google Authenticator, Authy, and similar apps). You can enable 2FA from the Security section of your dashboard for an extra layer of account protection.

Change your password immediately from your dashboard. Enable 2FA if you haven't already. Then contact our support team right away so we can investigate and secure your account. You can also review your login activity log in the dashboard Security section.

MKPAYZ is available worldwide. We offer gift cards in multiple currencies to customers across the globe. Some brands may be region-restricted by the gift card issuer — this is noted on the product page where applicable.