Find quick answers to the most common questions below.
How long does delivery take? ▾
Most gift cards are delivered instantly after payment confirmation. In rare cases, delivery may take up to 30 minutes during peak hours. If you haven't received your code after 1 hour, please contact us.
What payment methods do you accept? ▾
We accept cryptocurrency — Bitcoin, Ethereum, USDT and other supported coins via NOWPayments — and your MKPAYZ account balance. Crypto payments are processed securely on-chain and confirmed automatically.
Can I get a refund? ▾
Refunds are handled on a case-by-case basis. If a gift card code was not delivered or is invalid, we will issue a full refund including service fees. Submit a refund request from your dashboard within 7 days of purchase.
Is my payment information secure? ▾
Yes. Cryptocurrency payments are processed through NOWPayments, and coins move directly from your wallet on-chain — we never take custody of your funds or store wallet credentials on our servers. All connections are encrypted with SSL/TLS.
What countries do you support? ▾
We serve customers worldwide. Gift card availability may vary by region — we clearly display the supported currency for each card. Cryptocurrency payments are accepted worldwide.
My gift card code doesn't work — what do I do? ▾
First, double-check you're redeeming the code on the correct platform and in the correct country. If the code is still invalid, contact us immediately with your order ID and a screenshot, and we'll resolve it promptly.
How do I check my order status? ▾
Log in to your
dashboard and go to "My Orders". You'll see the live status of every order. You also receive email updates at each stage of the process.
Can I use my account balance for purchases? ▾
Yes! You can top up your MKPAYZ balance and use it to pay for gift cards instantly. This is the fastest checkout method as no additional payment gateway verification is needed.